FAQ

 

What types of wellness products do you offer?

At New Life, we specialize in innovative wellness products designed to enhance your comfort and relaxation. Our offerings include items like Neck Pain Memory Foam Pillows, Muscle Relaxation Massager Guns, and Bluetooth Sleeping Headphones, all curated to help you achieve a healthier lifestyle.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's website. If you have any questions about your order status, feel free to reach out to us!

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you need to start a return, please contact us at newlifeusahelp@gmail.com. We want to ensure you are satisfied with your purchase!

What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that your item is defective or damaged, contact us immediately so we can evaluate the issue and make it right. Your satisfaction is our priority!

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If you have any questions about the exchange process, don’t hesitate to ask!

How long does it take to receive a refund?

Once we’ve received and inspected your return, we will notify you if your refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

Do you offer international shipping?

Yes, we do offer international shipping! During checkout, you can select your country to see the shipping options available. If you have any specific questions about international orders, feel free to reach out to us!

What if I have more questions?

If you have any additional questions or need further assistance, please don’t hesitate to contact us at newlifeusahelp@gmail.com. We’re here to help and ensure you have the best experience possible with our products!